Frequently asked questions

Get answers to the most frequently asked questions.

What is

We are a professional custom essay writing company. Our services also include research papers, course works, lab reports, dissertations, and 15+ more types of academic assignments.

What are your key services?

We offer 100% original academic writing services. You can also take advantage of expert proofreading, editing, formatting, and rewriting.

What are your main guarantees?

Our key guarantees are: plagiarism-free writing, timely delivery, individual approach, confidentiality, money-back, 24/7 support, and safe payment means.

Why students rely on your company?

Students trust us because we’ve been in the business for more than 7 years, providing thousands of alumni in the US and worldwide with well-written, authentic compositions.

Moreover, we keep the source of your excellent essays and good grades a secret. In addition, we have affordable prices, no hidden fees, and honest refund policy.

How do I place an order?

Visit the Order page, tick all the order form boxes, and upload a file(s) with your personal instructions. Select a payment method and submit your order.

How do I pay for essay writing service?

To have your essay or any other type of paper written, you have to pay for service first. You can do it using your debit/credit card or one of the online payment services.

Is it possible to communicate with a writer?

Free communication with an assigned writer is available f rom your Customer Area.

How to download my essay?

When we finish doing your essay, you’ll receive a notification. After that, you could download your new paper from your Customer Area.

What to do after an essay was downloaded?

Have a quick read of your new essay. Is the quality up to the mark? Do you need revisions? Let us know!

Do you have the same-day writing option?

We can write you a new essay in 1 hour. Longer papers could be written within 24 hours if you’re in a hurry.

What kinds of writers are available on your site?

We have three types of writers: Best Available Writer, Top Writer, and Premium Writer.

How will you be choosing a writer for me?

By default, we’ll recommend you a Top Writer. If you’re on a budget, you can choose the Best Available Writer. Should you need an essay of the utmost quality, got for a Premium Writer!

Can I choose a writer I personally like?

Every writer has an individual ID in our system. If you enjoyed working with a particular expert, you can specify their ID next time you’ll be making a new order.

How a Top Writer differs from a Premium Writer?

A Top Writer is featured in Top 30 writers on our platform in a requested subject. A Premium Writer is featured in Top 10.

If I don’t need an ENL writer – can you offer a writer who has English as a second language?

Are you an international student and are worried that a teacher will suspect a sudden change in the quality of your essays? We’ll match you with a skilled international writer, so your teacher will rest assured all the papers were written by you.

How do you make sure that the writing quality is high?

Our writers do essays from scratch, following all the order instructions. We also check all newly written papers for plagiarism. When an order is done, our QAD (Quality Assurance Department) checks every draft to ensure that order instructions were met.

How to check if my order is plagiarism-free?

We check every new essay for plagiarism via advanced tools such as CopyScape.

Can I have a plagiarism report?

Yes, you can opt-in for a detailed plagiarism report to be added to the final draft. It’s an additional service that can be selected on the order page.

What is Quality Assurance Department?

QAD (Quality Assurance Department) is a dedicated team of in-house editors and proofreaders who make sure every new essay done by our writers meets the order instructions and lives up to the US academic standards.

What types of work do you do?

We do writing, editing, proofreading, and rewriting of essays, short compositions, reports, case studies, course works, term papers, dissertations, and 20+ other types of assignments. All are listed on the order page.

What subjects do you cover?

We cover all high school, college, and university level subjects. The most popular subjects are Literature, History, Nursing, MBA, Law, Technology, Accounting, Journalism, and Math. We also cover 20+ other disciplines. The full list available on the order page. If your subject isn’t on the list – choose Other at the bottom of the dropdown menu with a list of subjects.

What academic levels do you work with?

The academic levels that we work with are: High School, College, Undergraduate, Master, Doctorate.

How do I provide my instructions?

Upload your instructions on the Order page. Simply drag-and-drop a file(s) with your requirements, so we will follow them when working on your order.

How quickly can you complete my essay?

To do a new essay according to your requirements, we need less than 3 hours.

Will I get my order done on time?

We guarantee to write you a new essay or any other paper on time.

Can you write my essay in 3 hours?

We can write you a new essay in less than 3 hours. 1-hour essay writing is also available.

What are the guarantees that your service is reliable?

We are a reliable essay writing company. Our average Trustpilot and Sitejabber rating is 4.5/5. A current satisfaction score is 95% based on 2041 reviews.

Are the order details secure?

Order details and log-in information are 100% secure. Third parties, including teachers and college boards, have zero access to our base of customers and their paper details. All the order and personal data are encrypted using the SSL protocol – the latest advancement in the internet cybersecurity. Our website is also protected by the DMCA.

Are the payment means that you support secure?

Pay for your essay via Visa, MasterCard, or American Express. Online payment systems are also supported. We partner up with the best internet payment providers to foster the safety and security of your payments on our website.

What if anyone finds out I used your service?

Our essay service is 100% confidential and anonymous. No one finds out about you getting help from expert writers.

What are the guarantees you won’t resell my paper later?

We guarantee to never share, store, resell, publish, or display your paper, unless given direct permission for marketing and educational purposes.

Are there any order revisions?

Revisions are free during 14-30 days, depending on the paper type.

Are order revisions free?

Yes, all the order revisions are free within 14-30 days if you make an order on our site.

How many times can I ask for revisions?

Revisions are unlimited within a given revision period available for your type of paper.

What are the circumstances to ask for a refund?

You have the right to file for a refund if:

  • A delivered paper doesn’t live up to your expectations.
  • Initial requirements weren’t met.
  • A paper contains plagiarism.
  • Your plans changed, while you haven’t downloaded a paper yet.

If you have complaints, please inform us within 2 weeks after the order completion to be entitled to a refund.

Can I get a refund if I haven’t downloaded my essay yet?

You can request a full money-back/refund.

How is the price calculated?

There are several factors that help us calculate the final price:

  • Paper type.
  • Academic level.
  • Urgency.
  • Number of pages.
  • Additional services.

How do I pay less for my essay?

There are several hints that will help you save money:

  • Order your essay in advance.
  • Choose the right academic level.
  • Choose the right type of writer.
  • Use your discount code.

What are the payment options?

Pay for your essay via Visa, MasterCard, or American Express. Online payment systems are also supported. We partner up with the best internet payment providers to foster the safety and security of your payments on our website.

Can I pay for an essay after it’s been finished?

According to our Terms and Conditions, you have to make a payment before a writer starts working on your essay.

Will I have to pay any extra fees once the payment is made?

There are no extra fees after you make a payment. If you change the initial instructions, you may be asked to pay additional fees for additional services.

Do you offer any freebies?

You don’t have to pay for a title page and a reference page. Editing and proofreading are already included in the writing service. Plagiarism check is on the house, too. You don’t pay for selected a preferred writer either, as well as for communication with an assigned expert. Customer Support hotline and Live Chat are free as well.

Are there any discounts and special offers?

We have regular promos and seasonal discounts! Also, every new customer gets a Welcome Bonus – 15% off your first paper.

What is your Customer Loyalty Program?

With each new order, you’ll be saving 5% to your bonus account to spend next time when you order a paper.

This is my first order on Can I get a discount?

Make an order now and claim your Welcome Bonus – 15% off your first paper.

I wrote an essay, but a teacher sent it back and asked me to rewrite it. Can you rewrite an essay for me?

Of course, we’ll be glad to help you rewrite your essay, so your teacher won’t find anything to argue about again.

I have a particular essay guideline. Can a writer follow these instructions?

Upload your instructions on the Order page. Simply drag-and-drop a file(s) with your requirements, so your writer will follow them when working on your order.

I need my essay done precisely on time. Is there a way to guarantee timely delivery?

We guarantee to deliver your paper on time even if the deadline is burning. Note that you can track the writing progress in your Customer Area.

I wrote my essay, so can someone help proofread it for me before I turn it in?

Send us your draft, and we’ll proofread it for any typos, spelling mistakes, grammar mistakes, and syntax errors. We’ll check the style as well.

I cannot estimate the price of my essay myself, can you do it for me?

Give us a call or drop a line on the Live Chat. Our lenient support managers will help calculate the price of your paper online or on the phone.

My subject is not on the list. What should I do?

If your subject isn’t on the list – choose Other at the bottom of the dropdown menu with a list of subjects.

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Still have questions or need help?
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